Astute Solutions

Astute Social combines social listening, analytics, publishing, audience engagement, and ad management into a single platform. We leverage natural language processing, to discern which posts are just more noise and which are urgent, relevant, and/or actionable. In addition to traditional social platforms, Astute Social can assist with handling ratings and reviews as well. The immediacy of social media demands that brands respond quickly, whether to a question, a complaint, or a revenue opportunity, but this is impossible without some kind of automation. Astute Social is designed to filter through the noise and identify who needs attention.

Veracode Verified Standard represents that the following application security practices are embedded into the software development process:

• Assessment of first-party code using static analysis
• Documentation that the application does not allow Very High flaws in its first-party code
• Developer access to remediation guidance Verified Standard is the first of three (3) tiers representing the Verified program.

Learn more about the Veracode Verified program by clicking here.

Astute Bot is our conversational concierge, driven by natural language processing (NLP) and artificial intelligence (AI) It allows consumers to have conversations with a company or brand to complete a variety of interactions – e.g., finding a product, checking in for a flight, getting help with questions, etc. These interactions can happen across many channels, including web-chat, sms, in-app, and voice-based virtual assistants like Alexa. The solution spans across three primary areas: intent engine, decision engine, and source data.

Veracode Verified Standard represents that the following application security practices are embedded into the software development process:

• Assessment of first-party code using static analysis
• Documentation that the application does not allow Very High flaws in its first-party code
• Developer access to remediation guidance Verified Standard is the first of three (3) tiers representing the Verified program.

Learn more about the Veracode Verified program by clicking here.

Astute SOS gives consumers freedom to move from a self-service experience to an agent-assisted experience seamlessly, eliminating friction in the buying cycle. This simple widget enables website visitors and social followers to escalate to the contact center with a simple click of the mouse With rich data capabilities, SOS passes along critical user data to call center agents, who use it to deliver premium customer service and reduce decision-to-buy barriers by seamlessly connecting customers to the resources they seek. And, with no software to install, Astute SOS provides easy one-click escalation technology.

Veracode Verified Standard represents that the following application security practices are embedded into the software development process:

• Assessment of first-party code using static analysis
• Documentation that the application does not allow Very High flaws in its first-party code
• Developer access to remediation guidance Verified Standard is the first of three (3) tiers representing the Verified program.

Learn more about the Veracode Verified program by clicking here.